Shipping policy
ORDERING TERMS
Minimum order Quantity (MOQ)
The total amount of the order must be at least a minimum of USD $2500 (excluding freight).
Order Acceptance and Validation
A salesperson will get in touch with you via phone or email as soon as we get your shopping cart order to confirm the information, such as the shipment address, payment method, and ID verification. Verification that the address is a physically deliverable one is required if LTL delivery is your preferred mode of shipment (we do not deliver to P.O. Boxes). To process your purchase, we will require correct and comprehensive goods forwarder information. Your order is confirmed as soon as the required confirmations are received.
Please be aware that we might not need to get in touch with you in order to ship your item if you agree to and pay the UPS fees that are associated with your online order.
Order Limitations :
Without prior warning, UTN Wholesale has the right to impose quantity restrictions or reject any order you place with us. In these situations, a salesperson will usually try to get in touch with you by phone or email to provide further information.
Processing Time :
Orders will be processed as soon as possible by UTN Wholesale, subject to the ship-to location, order size, and shipment type. After we receive payment and all required information, your purchase will be completed. The order will be processed within two to three weeks of being finalised.
It is recommended that you use www.utnwholesale.com to place your order. If this isn't feasible, though, you can still place your purchase via google sheet.
OUT OF STOCK :
UTN Wholesale prides itself in keeping sufficient quantities of every item in stock and updating the UTN Wholesale website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labelled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
If a replacement is not available and you have already paid in full for the order, you have two choices: (a) notify your sales representative and request a credit from UTN Wholesale for the amount of the back orders, which can be applied to your subsequent order; or (b) request a complete reimbursement for the back order amount from your sales representative.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee and 40% on grocery items even if customers wish to cancel only a few items.
ORDER CHANGES
You can amend or delete things from your order after it has been submitted by getting in touch with your salesperson right away. You might need to place a second purchase on our website or on the google form with the additional products if you want to add more things to your current order.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
ORDER DELAYS
Shipment of orders may be delayed if:
We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required. We do not have complete payment. Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day. An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately. Customers cannot be reached during the final processing stage to confirm details. International customers do not provide billing and destination address. Unforeseen emergencies or natural disasters occur. The order is submitted during peak or holiday seasons.
RETURNS
submitted We do not accept any returns after 3 days of delivery. If a return request is made within that time frame, customers will bear the cost of return shipment and a 20% for general merchandise and 40% for grocery items restocking fee.
Minimum order Quantity (MOQ)
The total amount of the order must be at least a minimum of USD $2500 (excluding freight).
Order Acceptance and Validation
A salesperson will get in touch with you via phone or email as soon as we get your shopping cart order to confirm the information, such as the shipment address, payment method, and ID verification. Verification that the address is a physically deliverable one is required if LTL delivery is your preferred mode of shipment (we do not deliver to P.O. Boxes). To process your purchase, we will require correct and comprehensive goods forwarder information. Your order is confirmed as soon as the required confirmations are received.
Please be aware that we might not need to get in touch with you in order to ship your item if you agree to and pay the UPS fees that are associated with your online order.
Order Limitations :
Without prior warning, UTN Wholesale has the right to impose quantity restrictions or reject any order you place with us. In these situations, a salesperson will usually try to get in touch with you by phone or email to provide further information.
Processing Time :
Orders will be processed as soon as possible by UTN Wholesale, subject to the ship-to location, order size, and shipment type. After we receive payment and all required information, your purchase will be completed. The order will be processed within two to three weeks of being finalised.
It is recommended that you use www.utnwholesale.com to place your order. If this isn't feasible, though, you can still place your purchase via google sheet.
OUT OF STOCK :
UTN Wholesale prides itself in keeping sufficient quantities of every item in stock and updating the UTN Wholesale website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labelled “Low Inventory” are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any back orders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
If a replacement is not available and you have already paid in full for the order, you have two choices: (a) notify your sales representative and request a credit from UTN Wholesale for the amount of the back orders, which can be applied to your subsequent order; or (b) request a complete reimbursement for the back order amount from your sales representative.
CANCELLATIONS
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee and 40% on grocery items even if customers wish to cancel only a few items.
ORDER CHANGES
You can amend or delete things from your order after it has been submitted by getting in touch with your salesperson right away. You might need to place a second purchase on our website or on the google form with the additional products if you want to add more things to your current order.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
ORDER DELAYS
Shipment of orders may be delayed if:
We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder’s address are required. We do not have complete payment. Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day. An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately. Customers cannot be reached during the final processing stage to confirm details. International customers do not provide billing and destination address. Unforeseen emergencies or natural disasters occur. The order is submitted during peak or holiday seasons.
RETURNS
submitted We do not accept any returns after 3 days of delivery. If a return request is made within that time frame, customers will bear the cost of return shipment and a 20% for general merchandise and 40% for grocery items restocking fee.
