Return & Refund Policy

All overpayments and refunds are automatically credited to the customers account with UTN Wholesale. Most customers prefer to keep the credit on their account and apply it to their next order. If you prefer to get reimbursed for any credit balance in your account, please notify your salesperson or contact our customer service department. If a payment was originally made by a credit card, then the refund will be directly credited to the same card. For all other methods of payment, a wire will be issued to the account listed on the record. Please allow 1 to 2 weeks for changes to apply and be reflected on your account. As far as cancellations or returns are concerned, we accompany them until orders are ready to be dispatched. Please note no returns and cancellations will be accompanies after the order has been dispatched. If you put up a return or cancellation request before we dispatch the goods, then there will be a restocking fee of 20% on invoice value. For groceries, the restocking fee is 40% of invoice value.

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